Privacy Policy

Last updated: November 2026

This website is operated by Villafab Pty Ltd (ABN 93 147 798 534), trading as Villafab Pergolas (“we”, “us” or “our”). This policy explains how we collect, use and look after personal information.

Information we collect

When you complete our quote form or otherwise contact us, we may collect:

  • your name, email address and phone number
  • the best time to call you
  • the address of your project
  • details about your project and any other information you choose to give us, including photos and plans

If you become a customer, we also keep the information needed to quote, carry out and invoice your job.

How we use your information

We use your information to:

  • respond to your enquiry and arrange a site visit
  • prepare quotes, designs and invoices, and carry out your job
  • follow up with you by phone, text or email about your enquiry or job
  • keep our business records and meet our legal obligations
  • improve our website and advertising

Website analytics and advertising

We use Microsoft Clarity and Google Analytics to understand how visitors use our website so we can improve it. These tools use cookies and similar technologies to collect information such as pages viewed, clicks, scrolling, device type and approximate location. Clarity may also create recordings of how visitors move through the site. Details entered into our forms are masked in these recordings.

We use Google Ads and may use other advertising platforms, such as Meta (Facebook), to promote our business and measure whether our advertising is working. These services may use cookies to record visits and enquiries that come from an ad, and may show you relevant ads.

Our website also uses Google reCAPTCHA to help protect our forms from spam, and a third-party service to display customer reviews.

You can block or delete cookies in your browser settings, although some parts of the website may not work as well. You can read more in the Microsoft Privacy Statement and Google Privacy Policy.

Who we share your information with

We only share your information where needed for the purposes above, such as with:

  • tradespeople and suppliers involved in your job
  • councils, building surveyors or other authorities where needed for approvals
  • providers of our customer management, job scheduling, accounting, email and website software
  • our professional advisers, or as required by law

Some of our software providers may store information outside Australia, including in the United States.

We do not sell your personal information.

Keeping your information secure

We take reasonable steps to protect your information from misuse, loss and unauthorised access. We keep it only for as long as we need it for our business and legal purposes.

Accessing or correcting your information

You can ask to see the personal information we hold about you, or ask us to correct it, by contacting us using the details below.

Questions or complaints

If you have a question or a complaint about how we have handled your information, please contact us first so we can try to resolve it:

Villafab Pty Ltd
Email: [email protected]
Phone: 1300 030 302

If you are not satisfied with our response, you can contact the Office of the Australian Information Commissioner.

Changes to this policy

We may update this policy from time to time. The latest version will always be available on this page.

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